Travelers can be broadly categorized into two groups: responsible individuals and careless ones. While most holidaymakers treat properties with respect, some do not. As the manager of your vacation rental, you serve as the first barrier against underage parties, fraudulent bookings, and other potential threats.
Rent Sherpa adheres to stringent guidelines to deter disruptive guests from making reservations in the first place. Our security-focused approach averts risky bookings and safeguards both you and your property. Our most crucial protective measure is a combination of automated and manual guest screening. This method serves as your primary safeguard against troublesome guests.
We screen the following factors before approving a guest:
Minimum Age Requirement
Renting a property with us ensures that only accountable adults occupy the premises. We enforce strict age policies to guarantee this. The minimum age to rent varies by location, with some requiring guests to be at least 21 years old.
In Washington and California, for example, guests must be at least 25 years old unless accompanied by parents or legal guardians. A parent or guardian must be present throughout their stay if a guest does not meet the age requirement.
Guests need to be mature enough to ensure everyone's safety and act responsibly. If our Customer Experience representatives suspect an underage individual has made a reservation, they will follow up with a phone call to confirm the guests' ages. Occasionally, we may ask your local manager to meet the guests in person.
While comprehensive background checks are generally optional for vacationers staying for a few days, we maintain rigorous procedures to confirm that those booking our vacation homes are who they claim to be. Guests must provide personal information before booking.
Certain bookings, such as last-minute reservations or those in high-risk areas, are subject to fraud checks by third parties to verify the identity of potential guests.
Potential Red Flags
Our reservation system is designed to detect suspicious bookings automatically. It is worth noting that genuine and responsible guests may also raise concerns, so we follow up with them to ensure a warm welcome. Common reasons for flagging bookings include:
Only one or two adults are on a reservation for a large-capacity home.
Unusually long stays at remote locations or during the off-season.
Potential commercial usage of the property, such as garage sales or catering (prohibited by our rental agreement and may breach licensing requirements).
Multiple declined payments.
Several guests requested separate payments.
If a credit card payment bears a name different from the reservation, our Customer Service team will contact the cardholder for verification.
While no single screening method can identify every malicious guest, our multilayered preventative measures are crucial for ensuring the safety of your property. We welcome guests from all backgrounds and strongly oppose any form of discrimination or bias, especially regarding race, gender, or age (excluding our minimum age policy). Our focus remains on potential risks and violations of our rental policies.
Enhanced Communication and Collaboration with Local Authorities
In addition to our robust guest screening process, we maintain open communication and collaboration with local authorities to ensure the security and well-being of your vacation property. By working closely with law enforcement and community organizations, we can swiftly address any concerns or issues during a guest's stay.
Ongoing Monitoring and Support
Our commitment to the security of your vacation property extends beyond guest screening. Throughout a guest's stay, we offer ongoing monitoring and support to ensure a pleasant experience for guests and property owners. Our Customer Experience team is readily available to address any questions, concerns, or emergencies that may occur.
Property Inspections and Maintenance
Regular property inspections and maintenance are essential for ensuring the safety and longevity of your vacation home. Our local property managers conduct routine inspections to identify potential security risks, maintenance needs, or policy violations. By addressing these issues proactively, we minimize the likelihood of damage or disruption to your property.
Continuous Improvement and Adaptation
The vacation rental industry is constantly evolving, as are the security risks associated with it. We remain vigilant in identifying emerging trends and potential threats, continually refining our guest screening processes and security measures to stay ahead of the curve. Our priority is to provide the utmost protection for your property while delivering a seamless and enjoyable experience for responsible guests.
Implementing comprehensive guest screening measures and maintaining a security-focused approach is crucial in safeguarding your vacation properties. By adopting a multilayered prevention strategy, collaborating with local authorities, providing ongoing monitoring and support, and adapting to emerging trends, we ensure the safety and well-being of your property and its guests.
Embracing these practices not only fosters a secure environment but also contributes to the overall success and reputation of your vacation rental business.
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